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Wow, talk about fast customer service!
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TheBip
Showing Great Promise
Joined: 25 Mar 2007
Posts: 497
Location: Indianapolis, IN (Map)
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| Posted: Thu Jun 07, 2007 4:13 pm Post subject: Wow, talk about fast customer service! |
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I sent a message to Audubonworkshop.com not even 5 minutes ago telling them a few of my plants have died, and they just responded saying theyll replace them. Boy, that was fast! I hope Michiganbulb is just as quick 
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And the day came when the risk it took to remain tight in the bud was more painful than the risk it took to blossom.
--Anais Nin
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eileen
Moderator & Resident Taxonomist
 Moderator
Joined: 07 Feb 2005
Posts: 10348
Location: Scotland (Map)
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| Posted: Thu Jun 07, 2007 5:37 pm Post subject: |
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Well done Autdubonworkshop!! It's nice to hear of companies that give good service to their customers. 
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glendann
Official Garden Angel
Joined: 19 May 2006
Posts: 6112
Location: Texas (Map)
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| Posted: Thu Jun 07, 2007 8:27 pm Post subject: |
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Super service,
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Live today to the fullest because tomorrow is not promised.
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teddybear
Showing Great Promise
Joined: 26 Mar 2007
Posts: 299
Location: zone 6B, TX
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| Posted: Fri Jun 08, 2007 3:17 am Post subject: |
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Cottage Farms Direct is really good too. They replace for no reason but your not happy it doesn't even have to be dead.
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Don't Worry....It could be Worse!
Happy Growing!
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daff
On The Way Up
Joined: 23 May 2007
Posts: 50
Location: Kent. UK (Map)
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| Posted: Fri Jun 08, 2007 7:22 am Post subject: complaints |
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That`s great that they did that. I bought 12 Lantanas, 3 yellow, 3 red, 3 white 3 cream .... up to now they are all turning out to be yellow, do you think that they will either exchange or replace some of them as i did want different colours, they are from a reputable firm Thompson and Morgan 
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eileen
Moderator & Resident Taxonomist
Moderator
Joined: 07 Feb 2005
Posts: 10348
Location: Scotland (Map)
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| Posted: Fri Jun 08, 2007 11:08 am Post subject: |
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I'd definately give it a try Daff. They should replace them for you as the colours aren't what you ordered. Let us know what they say won't you?
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daff
On The Way Up
Joined: 23 May 2007
Posts: 50
Location: Kent. UK (Map)
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| Posted: Fri Jun 08, 2007 3:39 pm Post subject: wrong colour plants |
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I rang Thompson & Morgan up this morning, they are going to resend some more Lantanas, but it won`t be till next April, they said that we could have our money back if we wanted, I told them to send the plants. They said that We can keep all the yellow Lantanas, I don`t know what we`re going to do with all these yellow ones, they are nice and attract bees and butterflies, but are frost tender.
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TheBip
Showing Great Promise
Joined: 25 Mar 2007
Posts: 497
Location: Indianapolis, IN (Map)
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| Posted: Fri Jun 08, 2007 6:06 pm Post subject: |
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Those are interesting looking ^_^ Too bad you live so far away, Id take some off your hands for you 
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And the day came when the risk it took to remain tight in the bud was more painful than the risk it took to blossom.
--Anais Nin
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