We've two TVs we use most, each has a Virgin 360 box, the main one is in the lounge where we have the hub. There's just the Virgin box and a vintage VHS/DVD player under it. wifi goes between the two rooms via the house mains system. The satellite is in the front room. Under it is the Virgin box. two Humax tuner/recorders and a DVD/CD player. "All nice and tidy." Yesterday morning we lost the TV in the lounge, I'd no internet for my laptop, we'd no (cable) telephone landline, only my dumb 02 mobile was working. A call to Virgin got the usual response, "check your connections," Really? As they, ("Saturday staff") really hadn't a clue what was the problem. I've been here before, but not often. No "connections" had been touched and I didn't fancy crawling behind the TV sets, to check them, so we left it for half an hour and then everything came back on. It was a fault at their end.
In the States they always say, no matter if it's cable or WIFI : "unplug it, wait 5 seconds and plug it back in ."
“Saturday Staff”…You know Riley, over here some businesses employ Saturday Staff 24/7, one would sometimes be compelled to think. It is a pity. Many refer to “the good ole days” as if they represent a bygone day where everything was perfect and only satisfied customers walked around well chuffed with everything in their lives. I do not share this appreciation of the past with a blanket approval. Having said that, I do think that customer service; in many cases, was indeed better. it is my experience. For one thing, call centres were unknown. They are people who are working and earning a wage…but are not directly invested in the welfare of the business; as an company employee would be, for instance. This is what has happened, isn’t it— now when you call some bussinesses, you often get a person with a problem-solving checklist or protocol that they work through, not an employee whom works for the business and has direct knowledge. It is a small thing in life but can be the source of confusion, irritation which can leave the customer with a less than optimal impression of a business.
Tell me about it! We have a Miele tall fridge/freezer. It was quite expensive. They are a reputable German make. When I made a call with a problem to their, "Service Department," earlier in the year, I found that the woman at the other end of the phone, was trying to be helpful, but was clueless. I found out later she was Greek and working from home. She just booked service calls. It was impossible to speak to anyone who had any knowledge of their appliances.
Other manufacturers have been more helpful. When I contacted the shower manufacturers Lakes, last year, inquiring about buying some replacement door seals, for our fourteen year-old shower enclosure which had gone yellow due to the effect of sunlight, over the years, (the eight required I'd seen on eBay would have cost me close to £100 and wouldn't necessarily be a good fit). Lakes told me that they had a "lifetime guarantee" and they'd supply them free, I just had to pay for the postage. We have a couple of Joseph-Joseph, tall kitchen pedal bins like this. They have a compacting handle inside so you can compress the contents to get more stuff in. We've had them nearly ten years, but the soft close mechanism failed on one. (probably because I'd pressed the foot pedal when there was something heavy on top) I e-mailed them asking if I could buy a replacement mechanism. They said that wasn't possible, but they'd send me a replacement bin free of charge. They are usually well over £100. Likewise, I wanted a new brush roller for our favourite ten year-old Shark vacuum cleaner, (we've a lot of Shark products) they said they were no longer available, so they'd send us a recondition vac of a similar type, free. I didn't actually need the brush, it was me just wanting to have a spare, "in case." We gave it to our eldest granddaughter, who had just bought her first house.
