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Losing a company I loved
Why do companies feel compelled to change their websites when there is absolutely nothing wrong with the current site?
I have ordered garden seeds from PineTree Seeds for years, and recommended them highly to fellow gardeners. Well, you guessed it, the website is now "new and improved" and Bill Gates would have trouble navigating it.
On Friday I struggled for two hours to place an order for 15 packets of seeds. Why I didn't throw in the trowel (pun intended) and order from someone else, I don't know. Guess I'm either stubborn or slow to catch on, or both.
Anyway, I finally was able to place my order, and got a confirmation the next day. I also sent an e-mail to customer service (a misnomer if there ever was one) and got an answer today. It seems that I don't know how to use a computer and the customer service representative gave me a brief tutorial on how to use their website. Well, gee thanks honey, but we have a monthly e-newsletter, and I help moderate a gardening forum, so I'm not exactly in the quill and ink group! When I tell you a link doesn't work, it doesn't work.
By now you have guessed that I am not going to order from PineTree ever again. I'm a patient woman, but there are limits and PineTree crossed that threshold on Friday. At least the door didn't hit me in the behind as I exited!
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I've never heard of them before but, now, I'll definitely avoid them. Thanks for posting this. I'm sorry you lost your favorite seed company. :(
Ya I would have thrown in the trowel long before that.
To play devil's advocate to why companies change their website, I don't know what PineTree's website looked beforehand but after a quick look at their new design they have implemented a 'responsive design'. This means that their website will now resize itself correctly depending on what size screen you are viewing it on. I have to say though that it doesn't look to appealing now, it felt like I was viewing a blog rather than a seed ordering website.